FUTURE LINKERS

We have genuine non-voice and voice (inbound/outbound) projects with payments security and for those projects we are looking for quality centers. Our vision is to be the best BPO in the world that trains, promotes and employs the under-privileged human talent.

VOIP

We are looking for long term business relationship. We are providing direct white cli and a-z white cli routes, the best competitive rates and good quality routes. Best quality routes with reseller panel with dialers.Offering routes account, reseller account and calling cards.

Outsourcing Call Center and Answering Service

Future Linkers 24/7 offers wide versatility for inbound call centre services for our clients. we provide custom solutions to meet the specific business needs, just like yours. State of the art hardware combined with highly professional staff.

Meeting

............

Global Delivery Model

Future Linkers is an Outsourcing and offshore Web Development Sector. Our competencies lie in custom web and mobile applications development along with providing onsite and offsite technical resources in this area. We can offer a 24-hour development and support environment.

Rewards for Heroes (B2B)/(B2C)

We have 2 complete turn-key Campaigns assisting the Military, Police, Fire Fighters, Educators and their families.

These campaigns does not have the following add-ons

No Leads
No VoIP
No Dialer

Campaign 1 Rewards for Heroes (B2B)

B2B project contacting local and national businesses to offer them a partnership opportunity to promote their business to our Military, Police, Fire Fighters, Rescue, Educators and their Families.  We offer advertising solutions to fit any business need and budget. We provide business owners with exposure to over 6 million active members in our program who spend money on shopping, dinning, online services, financial services, entertainment, home improvements, services, travel and more.

    Established since 1998
    Featured on Fox news
    Website listed in Top 1% of all US websites
    Over 6 Million active members
    Local and National exposure
    Direct Targeted marketing to drive business by zip code
    Over 18 thousand business partners have joined with us: Macy’s, Sprint, Perkins, TGI Friday’s etc..
    Business signs up for: $1490, $990 or $745 partnership package
    Payout to call center per business sign-up is $186, $247, $372
    Average sales per center, per week $25k (100k monthly 1.2 million annually)
    Minimum 10 to 15 agents per center

Campaign 2 Rewards for Heroes (B2C)

B2C project contacting vacation property owners and assisting them renting out their vacation property and unused weeks to our 6-million members who are Military, Police, Fire Fighters, Educators and their families. Vacation property owners can join our membership discount program and get access to discounts for: shopping, dining, entertainment, services, attractions, travel and more. PLUS receive rental income for each week they rent to our 6-million members.

    Established since 1998
    Featured on Fox news
    Website listed in Top 1% of all US websites
    Over 6 Million active members
    Local and National exposure
    Direct Targeted marketing to drive rentals by zip code
    Over 12 thousand vacation properties have joined with us
    Vacation property owners sign-up for: $1490, $990 or $745 package
    Payout to the call center per vacation owner sign-up is $186, $247, $372
    Average sales per center, per week $25k (100k monthly 1.2 million annually)
    Minimum 10 to 15 agents per center

Call center is paid directly via wire every Friday!

USA LIFE WATCH (DATA/VoIP Provided)

USA LIFE WATCH, Pay for performance only.


Start: a.s.a.p.
Time Zone: ALL US Time Zones
Inbound for B2C
Full-time Mon to Fri 9:00AM till 6:00PM EST (soon till 9:00PM EST.)
Area: all over USA
Payment: $25.00 commission per sale
Pay-out terms: weekly +7, there after weekly
Nature of the campaign: Sales
Special Note: Agents must be able to get Credit/Debit Card info.
Dialer log in will be given: softphone (Eyebeam or Xlite) need to be installed and configured.

CRM provided: Yes
Script provided: Yes must be followed 100%
Training provided: Yes
Agents needed: minimum 5 to 10 Agents to start (no less) with option to increase after trial period.


Only Agents with sales talent and experience will be accepted for this campaign.

Important: The information you see here is all the indebt material about this campaign, if you have an interest please contact us a.s.a.p

L.Generation for SEO DATA/VoIP Minutes Provided

4 Qualifying Questions Warm Transfer
Payout:  $8.00 Per Qualified Transfer
Pay Cycle: Daily
Leads Provided
Dialer and VOIP Minutes Provided
Direct Client will be Introduced

4 Qualifying Questions;

1.) Verify Owner
2.) Business should not be a non-profit
3.) Business should be interested in growth
4.) Do they want to be at the first page of google.

Disqualifications/ Ground for Termination;
a.)    Misrepresentation
b.)    Slamming


Additional Client Support;

Here's the campaign info:
We are looking for the following:
1)  A team of 10 agents that can go live for our outbound campaign - for a pilot period of 5 days.
2)  Ability to dial outbound 7am-6pm Pacific Standard Time into US & Canada
3)  Growth to 50-100 agents in a 90 day time frame.  With 1 Manager/team lead per 10 agents
*  With a great management team on your side, you will be successful!  This is a simple campaign that requires very little other than good English speaking skills.

We will provide everything you need to be successful:
-  Prospect Fuel:  A simple web interface to quickly pull call lists in top verticals
-  List of Top Verticals
-  Leads:  web based CRM that provides the call script with prompts and objection handling
-  5 days of trainings (day 1 is 45 minutes; others 15-20 minutes)
-  Sales Trainer and Manager - ongoing
-  Complete Reporting including call recordings.
-   Quality Control reviews every call
-  X-lite phone system and SIP's. -

Our expectations:
-  Each agent will make a minimum of 200-250 outbound calls per day.
-  Minimum of 8-10 Qualified transfers per agent, per day.

Compensation:
-  $8 per verified transfer  At 300 verified transfers per day/ $9 per.  At 500/ $10 per.
-  Fantastic bonus program!
-  Compensation paid on a daily basis.
 
Here's what we know from doing this exact model for the past 3 years:
If we take an agent and pay by the hour they will typically produce 3-5 qualified lead transfers per day; if we incent them with a Pay for performance model - that same agent will produce 8-10 per day.
Let's look at the math:
If your 30 agents each do the an average of 10 qualified transfers per day:
$2,700 per day (at $9/hr)
$13,500 per week
$702,000 per year.

If you are confident in your call center management capabilities, then being successful on the campaign will not be an issue.   It really all boils down to the quality of management; which of course passes down to the quality of agents.  We are running this campaign currently with 21 other call centers, and all are operating successfully and profitably on our campaign. 

I.T PROJECTS

We have following projects in PIPELINE and requirement for those also we are bringing down for you kind attention.

Projects:
All projects are secures by COPYRIGHT Authorization on the name of The CLIENT.
Names of the projects/Products we are mentioning here and their prospective.
1)      The Trader:
 Its our POS software for retails, distribution setups, stockiest, cash and carry super markets etc.
2)      Pharma INN:
       Its our POS software for Pharmacies and medical stores.
3)      The Teacher LMS:
       Its our software for school, college and uni management
4)      Pearl HMS:
       Its our software for Hotel management and restaurant and motel management
5)      Life Care HMS:
       Its our Hospital management software
6)      The Lost Princess
       It’s a VIDEO GAME
7)      Account King:
Its our ERP and accounting software
Things mentioned above are already in working, but we need to improvise those and need new versions, due to some malicious affects in old master files.
So we need these to be done.
Required skills for these products would be min.
Programming Languages:
C#, C,C++, ASP.NET, .NET , VB.NET, JAVA

Databases:
MYSQL, MS SQL 2008, MS ACCESS 2000, ORACLE 9/10
Technologies/Platform:
 MS VISUAL STUDIOS ULTIMATE 2010 VERSION, ECLIPS, NETBEANS, JEALLYBEANS, JAVA SDK, ANDROID SDK, WINDOWS SDK, SYMBIYAN/BB SDK for mobile apps, FLASH, animation or cartoon characters etc MVC etc
Must be skilled in desktop and web based apps, and cross platform developing and conversion of desktop into web based apps etc.

Must be expert in QA and life cycle development and testing and debugging the product.
Developers must have these for web projects:
PHP ( front end and backend level)
Word press
E-Commerce
SEO
ASP.NET
NOTE:
 All projects will be outsourced under proper SLA and after reviewing the developer’s resume and experience with proven record to show.
No leak or misuse or black mailing will be tolerated by developer or company at any time
No bargaining on prices and deadlines will be done.
All projects will be based on 405 60% bases, i.e  40% will be gone to developing team by CLIENTS of the total budget of project.
All projects comprises value of  $500  except ACCOUNT KING as AK is of $800 budget
All payments will be made into bank accounts only and will be made after submission of project and master program files and QA reports by developer and testing made ok by CLIENTS  teams on project and product.

MEDICARE LEAD GENERATION WITH DIALER AND DATA PROVIDED

MEDICARE LEAD GENERATING Campaign USA, Direct Client ONLY for experienced Centre in MEDICARE

Start a.s.a.p.
Time Zone: EST, CST, MST, PST
Area: nationwide USA
B2C
Dialer provided
VOIP provided
Minutes provided
Data provided
CRM provided
Training provided
Pay-out: USD 20.00 for every qualified lead
Pay-out: bi-monthly
Nature of campaign:  Lead Generating, Medicare long-form
Agents needed: minimum 20 per Centre

*Pls. reply with your

- Company Profile or Info which shows your experience and number of seats
- Contact details including address, website, phone and Skype ID
- Contact person and position
- Info about experience in Medicare campaigns
- Definite number of available Agents and starting time

Only Centres which comply to above mentioned requirements will be introduced with the Client and can discuss the start and set-up with the Client direct.

MEDICAL ALERT PROCESS(DATA/VOIP PROVIDED)

LIFE WATCH BLENDED INBOUND SALES

This is a blended campaign to guarantee you success, inbound will be routed to first available agent through the dialer you will log into and outbound calls will help you stay productive 100% of the time with qualified leads, all are inquiries from potential customers for the Life Watch Product.
You will also have access to a CRM where all sales will be logged into.
Technical requirement for you is just a Soft-phone installed on all agents PC, either Eye-beam or X lite.

 (SCRIPT):
This is the same system as seen on TV with Dick Van Patten and recommended by “Good Housekeeping.” Medical Alert Devices have also been recommended by the American Diabetes Association and featured in Newsweek Magazine.  The equipment is valued at over $350.  Medical alert systems have become essential in helping to keep you or your loved ones safe and secure in the event of a medical emergency.   Are you familiar with the Medical Alert System? 
 (Customer Name) the way it works is simple. If you or a family member has a medical emergency, fire, or burglary, even something so simple as a fall that you have difficulty getting up from, simply push the button on a lightweight waterproof necklace or bracelet and speak hands free from anywhere in the home to a live operator, who is a fully trained Emergency Medical Technician, who has all your personal contacts on file. They will attempt communication with you, evaluate your situation and immediately get help for you, notify family or 911, and comfort you until help arrives. However, whether we communicate with you or not, help is always on the way, from anywhere inside your home as well as your property outside. This medical alert unit has the farthest range of any – up to 1500ft.  The entire unit is absolutely free for as long as you are a customer, you are only billed for the service.  Our service is one of the most affordable on the market.  You pay only $29.95  for your first month of service, and it can be cancelled at any time, there is never a contract.  In addition, we are also offering, free today, a daily wellness check that can be set up so that everyday at a pre-determined time of your choosing the medical alert company will contact you through your medical alert device to make sure everything is ok.  You truly will never be more than 24 hours without someone checking up on you.

 Your total package includes:
The Medical Alert Base station with speaker and 1500 ft.range and Voice Remote, so you can even answer your phone without getting up!, wrist and necklace adaptor and one button, and the daily wellness check.  This package has a value at over $350.  You pay nothing except the monthly service fee of $29.95 
 (Customer Name) we would like to ship your equipment out to you today, so it will arrive within the next 10-14 business days. Your service starts as soon as you receive it and activate the unit and remember there is no contract. Now I just need to verify that we have all of your information in our system correctly.  Please hold ok? (Make sure they stay on the line with an affirmative response.)

Commission for the initial program is as follows;
Pay Out
$22 based on closed sales.
$22.00 per sale
$22. 0. 0 per confirmed sales.
$45.00 per sale.

Daily Payout Non Voice

COPY PASTE FROM PDF/PDF TO MS WORD

Description of Project

Nature of Work: Have to Copy Data from PDF/PDF to MS-Word

Software: Abby Fine Reader (Company will Provide) or have to Type Data.

Work Load/ Seat: 5000 Pages per seat per month/Seat

Work Load/ Seat: 50,000 Pages per 10 seats per month

Payout: Rs.280/Page

Submission: Daily

Work will be emailed daily.

Billing: Within 24 working hours after submitting the work

QC – Report QC – Deliver: 2 Working Days from Date of
Submission.

Signup Charges: Rs.35, 000 per seat(negotiable) with a minimum of 10 seats plus slot confirmation/processing fee and enrollment fee of Rs.40000.

Billing cycle:  Daily

Payment mode to center: Bank Transfer or pay pal.

Onetime Rework available. No Quality Error Deduction; you will get full
payouts for correct pages

AUSTRALIAN PERSONAL INJURY CLAIM PROJECT


Personal Injury

Sustaining a Personal Injury in a public place or in shopping centre can be quite embarrassing, but if you have sustained a horrific injury leaving yourself out of work and not being able to do the things that you used to love doing, commencing a claim may crucial for you. Speaking with Claims Australia can put you in touch with Claims Solicitors to help you get back up on your feet after sustaining a Personal Injury and get you compensation for the damages sustained. At Claims Australia, we offer legal advice and case reviews to provide you with free information about Personal Injury Claims. Obtaining information from a Claims Solicitor can be of assistance to you to provide advice in relation to what you should do after you have sustained a personal injury, your entitlements, legal rights to compensation and what other options are available to you.

1. Data -white pages.com.au
2. Read on internet process and procedure for RTA in Australia and make a guideline sheet
3. time zone (check when is best to dial in NSW/QLD) -
4. injuries are to be on going for 100% success rate and most of the cases are reported to police so need those details as advised in the sheet as well.
5. payment on acceptance and once accepted we will send you a report. payment to follow within 5 days
 
Payout: 200-300$
Payment Mode: (Bi-Weekly) 


HOT INBOUND PROCESS

INBOUND CAMPAIGN DETAILS


1.) SAN. INBOUND CAMPAIGN DETAILS

High Rise Constructions - Inbound Calls
High Rise Constructions - Inbound Calls
CONTRACTS [OPEN] Handling Incoming Voice Calls
INDUSTRY High Rise Structural Constructions
AVERAGE CALL HANDLE TIME 720 seconds
TIME ZONE 1000HRS - 2000HRS (GMT+2)
AVERAGE CALL HANDLE TIME 100 calls 1000HRS - 1100HRS
(GMT+2)133 calls 1100HRS - 1200HRS
(GMT+2)126 calls 1200HRS - 1300HRS
(GMT+2)96 calls 1300HRS - 1400HRS
(GMT+2)92 calls 1400HRS - 1500HRS
(GMT+2)135 calls 1500HRS - 1600HRS
(GMT+2)100 calls 1600HRS - 1700HRS
(GMT+2)100 calls 1700HRS - 1800HRS
(GMT+2)109 calls 1800HRS - 1900HRS
(GMT+2)89 calls 1900HRS - 2000HRS
(GMT+2)CUSTOMERS - New clients of client
- Existing clients of client
- New employees of client
- Existing employee of client
SEATS [OPEN] 20 (For start-up)
DAILY BILLABLE HOURS 10 hours
PAYOUT $1960/seat/month (01 day - 30 day of the month)
WORK SCHEDULE 06 days/week
PAYMENT SCHEDULE Ever y 7th day
ELIGIBILITY To English speaking zones
DOCUMENTS REQUIRED - Company registration
- Technical chart
- Payment proof from existing client
- Bank account to receive payment from UK
PERIOD OF CONTRACT 11 months x 3 times extension
(33 months)TRAINING PATTERN Voice/video conference training
TRAINING PERIOD COMPENSATION Yes
(paid training)CLIENT VISIT TO CENTER Yes
(before going live)
VOIP RATES Client pays for it
CENTER MINIMUM CAPACITY 25 seats or more
DURATION FOR SIGNUP 5 days after the commission payment is paid
PAYMENT BANK Paid through Maxintel
MINIMUM SEATS FOR SIGNUP 20 seats
DATABASE Not required
(calls received by existing/ new customers)
REFERENCE Yes, client will introduce you to other centers during weekly performance reviews
NDA Will be provided after submitting the 'consent signup form'
SLA Will be provided by clients based on our recommendation
SIGNUP SECURITY Signup at our office, our office is operational at the same address since 04 February, 2004 SIGNUP TYPE Signing of contract at Luxembourg (or) through online application.

CONSULTATION CHARGES: U.S. $12,000 and one time enrollment and processing fee of $1,000.


2.) SAN. INBOUND CAMPAIGN DETAILS
Ocean Liner/Sea Cruise-Call Logging Project
Contract Synopsis
This work order is posted vide letter No.671/20IIL03, with the following objectives.
To provide back end support for all our divisions mentioned under the ‘Delegations’.
CONTRACT STATUS: Active    WORK ORDER: Inbound Customer Care
PERIOD OF CONTRACT: 36 Months DELEGATION: Ocean Liners, Sea-Cargo
Requirements: Calling Zone (Calling Zone Required Agents - USA, UK, Caribbean & Central America & Europe English 130)
Additional Information: Center needs to possess a capacity of 22seats which is compulsory during for initial sign-up. Center planning & execution of project should synchronize with procurement and transitioning. English is mandatory, with regional accent depending on the calling zones. IIL, will provide training relevant to commencing of business to the contracted company. This work order initially requires 08hours support. Calls will be routed from call termination point situated in Spain.
Signup Schedule: CONTRACT DOCUMENT VALIDATION - 72Hours, ACCOUNT CREATION & PORTAL ACCESS - 72Hours, SECURITY DEPOSIT – 72 Hours, COMPLETION OF SERVICE CONTRACT SIGNUP- 72Hours, TRAINING 2 Hours x 5 Days, COMMENCEMENT OF WORK - 72Hours
Financials; RATE PER HOUR: $17.8, CURRENCY EXCHANGE VALUE: http://www.xe.com, HOURS APPLICABLE PER 01 FTE: 08Hours, WORKING DAYS: 07Days x Period of contract, PAY FREQUENCY: Paid weekly(a week consisting of 7 full days), PAY CHANNEL: E Pay: Business Communication Channels, Live Chat: 1000HRS–1800HRS(local time), Phone: 1000HRS–1800HRS(local time), e Mail: 24 Hours(36–72 Hours of response time), Ticket System: 24Hours(36–72Hours of response time), Signup Process
1. FIRST SENT PROFILE & Slot confirmation 1000 USD
2. APPROVAL OF PROFILE FROM CLIENT
3. MOU CONTRACT SENT TO CENTER
4. CENTER SENT BACK MOU CONTRACT WITH ITS DETAILS OF THE CENTER
5. CENTER GETS SIGNED COPY OF CONTRACT WITH THE CLIENT
6. SLA - SLA SIGNED BY BOTH PARTIES
7. SCREENING OF AGENTS BY END CLIENT OR VENDOR
8. SCREENING REPORTS HARED WITH CENTER
9. TRAINING SCHEDULED
10. TRAINING STARTED
11. CENTER GOES LIVE
CONSULTATION CHARGES: U.S. $15,000 and one time enrollment and processing fee of $1,000.


1.) AI INBOUND – 50 SEAT – 2 SHIFT CAMPAIGN

We would like to present before you a great opportunity to work on Captive International Project. It’s an INBOUND Customer Support to customers worldwide who calls or contacts your call center for information and details of offers and rates.
INBOUND PROCESS OVERVIEW BELOW:
 KEY POINTS:
• Startup Capacity      :            Seats 50 seats Voice 20 Seats Non Voice.
• Expandable               :           After 24 Months or as per performance.
• Payment Cycle         :           Wired after every 15 Days.
• Advance                    :           50% of Billing Paid in advance in 3-5 working days after Live.
• Payment Holdback   :           Nil.
• Payment Mode         :           Wire Transfer Only.
• Payment Terms        :           On Login Hour Basis on Portal.
• Payout                      :           14 USD /Seat/Agent/Hour (Voice) & 12 USD Seat/Agent/hour (Chat 
                                                Support and email support )
• Center Payment       :           Center will be paid Only for Operational Hours Details in agreement
• Agent Per shift         :           70 Login (18 Hours Operational)
• Other Team Member:           3 TL, 2 QA
• Wire Charges           :           To be deducted from billing.
• Type of campaign     :           Inbound Only.
• Sales Target             :           Nil.
• Operational Hours    :           10 AM to 7.00 PM (PST), 6 Days a week.
• No Dialing Cost or Minutes Cost for Center.
CONSULTATION CHARGES:  U.S. $15,000 and one time enrollment and processing fee of $1,000.
REQUIREMENTS:
• Dialer needs to support Inbound Calls facility. (Predictive Hard Dialer Mandatory)
• Center Registered under DOT and STPI, ISO registration will be preferred.
• Male Female Ratio has to be has to be good minimum 8:2
• Prior Call center experienced (Outbound/Inbound) agents to dial only.
• All call needs to be recorded and stored in Dialer or ftp for minimum 6 Months.
• Agent Login Reports and Portal Reports to be generated on a daily basis.
• Live Date between.
STEPS TO GO LIVE:
1. Company Profile Selection.
2. NDA & SLA Sign UP.
3. Agents Online Screening.
4. Online Training.
5. Technical Set Up Testing.
6. Final Mock & Test Calling
7. GO LIVE
Commercials:
Discuss with the affiliate
a. Startup Capacity:  1st month it would be one shift for 9 hours, you get paid on total 9 hours, from the second month it would be 50 seats for voice in two shifts and 20 seats non voice in 2 shifts.
b. Payment Terms:  U will have a complete login for 9 hours and 18 hours respectively, yes it's on log in hours.
c. Centre Payment:     Center will be paid Only for Operational Hours (Details in Agreement). .
d. Agents per Shift:  Yes 1st month 50 one shift,  2nd month 70 in each shift
e. Operational Hours:  10 AM to 7.00 PM(PST), 6 Days a week AND the client will give us the timing of the second shift.
GENERAL OUTLINE OF THE AGREEMENT:
Hours of work are 9 hours a day (from Monday until Saturday), annually with at least one person available 24 hours including Bank and Festive Holidays for enquires and information.
Technical specifications:
1.    The Inbound dialer needs to support inbound call facility.
2.     The center predictive dialer must be able to receive 4-5 calls per hour.
3.    The dialer needs to be able to upload the Customer data.
4.    The down time should not be more than 5 minutes. If the down time is more than 5 minutes the client has the right to stop the process without giving any notice.



All the voice logs MUST be uploaded on the FTP server (provided by the client) within 24 hours. The file format for voice recordings must be in MP3 NOT VOX. File should be labelled: Date_First Name_ Last Name
Reports:
Process Manager is responsible for daily reports and weekly progress reports. Daily reports must be delivered at the end of the shift.
Reports sent daily:
1. Login hours of the agents, Team Leaders, Trainers and Process Manager: login/logout, hour, date for every agent, Team Leaders, Trainer and Process Manager.
2. Service Level Report: percentage of calls answered from the total number of incoming calls, average talking time, average handle time, average waiting time.
3. Daily access to the: silent monitoring, barging and real-time screening. This will give the possibility to access on-line all parameters regarding agents login report, agents available, waiting time, customers waiting, service level.
Reports sent weekly:
1. ASA report: The number of calls answered out of total calls, the number of calls dropped, the maximum wait time, the average wait time, the average talk duration, the average clerical duration, the % of calls dropped
2. Activity report: this report will present the activity regarding different parameters displayed in the below:
1.   No. of calls received
2.   No. of calls answered
3.   Average waiting time (sec)
4.   Average talk time (sec)
5.   No of calls answered < 10 sec
6.   No of calls answered < 30 sec
7.   No of calls answered < 60 sec
8.   No of calls answered < 90 sec
9.   No of calls answered >= 90 sec
10. No of calls answered < 2 min
11. No of calls abandoned < 10 sec
12. No of calls abandoned < 30 sec
13. No of calls abandoned < 60 sec
14. No of calls abandoned < 90 sec
15. No of calls abandoned >= 90 sec 
CALL-HANDLING REQUIREMENTS SERVICE LEVELS:
As long as “First Party” dictates the number of agents to be on duty handling
Incoming customer calls, “Second Party” will assume responsibility for managing
Service Levels. The agree upon target is 90 %of all calls will be answered by call centre
Within twenty (20) seconds. Out of 25-30 calls every Hour the call centre has to maintain at least 5% of conversion ratio.
CALL LENGTH:
The parties mutually anticipate an Average Actual Handling Time ("AAHT") of ten minutes Per Call. ABANDON RATE:
Call centre agrees that the abandon rate shall not exceed 2% Of total Inbound Calls,
measured daily.




1,) SA INBOUND 20 PLUS SEATS – 1 SHIFT CAMPAIGN - CAN DIAL EITHER IN USA OR IN UK OR ON BOTH COUNTRIES

KEY POINTS:

• Startup Capacity:                 Seats 20 seats, Two months call center will dial on outbound and 
                                               third month call center will dial on inbound process
• Expandable:                         After 11 Months or as per performance.
• Payment Cycle:                    Wired after every 15 Days as per SLA,
• Advance Payment:               None – will consider after dialing on inbound for 3 months.
• Payment Holdback:              Nil.
• Payment Mode:                    Wire Transfer and Pay pal
• Payment Terms:                   On Login Hour Basis on Portal.
• Payout:                                  $64/Sale on outbound and 10/hour on inbound.
• Center Payment:                   Center will be paid Only for Operational Hours.
• Agent Per shift:                      8 hr working shift.
• Wire Charges:                       To be deducted from billing.
• Type of campaign:                 Pure Inbound process after two months of dialing on outbound.
• Sales Target:                         10 quality sales for every 1- agents on out bound.
• Operational Hours:                 USA Or UK Shift timings.
• Incentives:                              3 laptops if the target is met with quality and $1,500 bonus.

CONSULTATION CHARGES:  $10,000 for both U.K and USA or CANADA shift and one time enrollment and processing fee of $1,000. If a call center chooses to dial only in one country than consultation charges will be $5,000 along with processing fee of $1,000.

NOTATION: Campaign will be outbound for the first two months paying $64/hr along with a target and it will turn into inbound the second month paying $10/hr for every productive seat allotted on the inbound process.

REQUIREMENTS:
• Dialer needs to support Inbound Calls facility. (Predictive Hard Dialer Mandatory)
• Center Registered under DOT and STPI, ISO registration will be preferred.
• Male Female Ratio has to be has to be good minimum 8:2 with background in I.T and technical
  support and call center experience is a must with good accent and communication skills.
• Prior Call center experienced (Outbound/Inbound) agents to dial only.
• All call needs to be recorded and stored in Dialer or ftp for minimum 6 Months.
• Agent Login Reports and Portal Reports to be generated on a daily basis.
• Live Date between.

STEPS TO GO LIVE:
1. Company Profile Selection.
2. NDA & SLA Sign UP.
3. Agents Online Screening.
4. Online Training.
5. Technical Set Up Testing.
6. Final Mock & Test Calling
7. GO LIVE




2.) SA INBOUND 20 PLUS SEATS – 1 SHIFT AUSTRALIAN CAMPAIGN

KEY POINTS:

• Startup Capacity:                 Seats 20 seats, Two months call center will dial on outbound and 
                                               third month call center will dial on inbound process
• Expandable:                         After 11 Months or as per performance.
• Payment Cycle:                    Wired after every 15 Days as per SLA,
• Advance Payment:               None – will consider after dialing on inbound for 3 months.
• Payment Holdback:              Nil.
• Payment Mode:                    Wire Transfer and Pay pal
• Payment Terms:                   On Login Hour Basis on Portal.
• Payout:                                  $100/Sale on outbound and $8/hour on inbound.
• Center Payment:                   Center will be paid Only for Operational Hours.
• Agent Per shift:                      8 hr working shift.
• Wire Charges:                       To be deducted from billing.
• Type of campaign:                 Pure Inbound process after two months of dialing on outbound.
• Sales Target:                         7 quality sales for every 1- agents on out bound.
• Operational Hours:                AUSTRALIAN Shift timings.

CONSULTATION CHARGES:  U.S. $3.000 and one time enrollment and processing fee of $1,000.

NOTATION: Campaign will be outbound for the first two months paying $100/Sale along with a target and it will turn into inbound the third month paying $8/hr for every productive seat allotted on the inbound process.

REQUIREMENTS:
• Dialer needs to support Inbound Calls facility. (Predictive Hard Dialer Mandatory)
• Center Registered under DOT and STPI, ISO registration will be preferred.
• Male Female Ratio has to be has to be good minimum 8:2 with background in I.T and technical
  support and call center experience is a must with good accent and communication skills.
• Prior Call center experienced (Outbound/Inbound) agents to dial only.
• All call needs to be recorded and stored in Dialer or ftp for minimum 6 Months.
• Agent Login Reports and Portal Reports to be generated on a daily basis.
• Live Date between.

 STEPS TO GO LIVE:1. Company Profile Selection.2. NDA & SLA Sign UP.3. Agents Online Screening. 4. Online Training.5. Technical Set Up Testing.6. Final Mock & Test Calling7. GO LIVE




AUSTRALIAN INBOUND

INBOUND TECHNICAL
Customer Base: Australia
Seats required: 20 (FTE) 10 Technical 10 Non Technical +3 (Project heads)
Time Zone: AUS
Project Operations: 365 Days 24/7
Payment Channels: Bank Transfer
Payment Frequency: Every 15 / 30 Days
Training & Support: Migration Training / ONSITE “Hands ON” Training
Payout: AUS 10 per/ Hour
Client Advance Pre-payment: Approx.  Aus  $ 50000
Client Advance Will Be Wired To The Center On The Day Of Technical Testing And Training ON - SITE. To Handle Incoming Calls From Existing Customers Experiencing Computer Related Problems.
In Order To Provide Basic or Technical Assistance
Online Assistance for Billing
Transfer And Escalate Calls If Irrelevant To The Queue.

Required Documents:
DOT
ROC
STPI
Last year Balance sheet
Service Tax Number
Consultation charges: Rs. 90,000 enrollment and processing fee, 10 lacks upfront, and than 15 lacks from billing, 18% royalty every month.



U.S. INBOUND SALES CAMPAIGN

Please find the US inbound campaign details below:

Campaign: US Inbound Sales Campaign. Center have to provide sales support to USA customers who are interested to purchase from our online retail. Center has to provide knowledge support to our customers. Center has to support for our new and existing customers.
Vertical: Retail Customer Base: USA from all 51 states.
Client will provide Toll Free number.
Payout: $8-12 per hour per seat and based on ACHT & FCR.
No. of Seats: 15
Advance Payment: One Month Full Advance Payment.
ACHT: 180-240 seconds. FCR: Client will reveal at the time of training.
Reporting: Center has to provide real time reports which is generated from your Dialer. Dialer: Any dialer which supports inbound calls.
Working Days & Hours: Monday to Saturday and 10 hours shift & 5 hours on Saturdays. Log in & Log out: 0800-1800 HRS PST. Saturdays 0900-1400 HRS PST.
Training: 8 days of LIVE training and 5 hours a day. Training will be provided from client side.
Technology: Internet line with at least 4mbps on Leased Line or IPLC/MPLS. Center must have hardware based Firewall in place. Client will provide IVR & CRM and center must provide two server at least with latest configuration. Servers for storing call recordings and another for IVR & Application storage. Any call center compatible headsets. Customer complaint should not rise more than 3%. All customers call must picked within 10 seconds from your agents.
Client force 100% SLA activation after 30 days of briefing.

Well the client is based in Delaware state of USA and into online retail and have customer base in USA, Canada and entering into Mexico and Brazil market in this year. Client annual turnover is $1.2 billion and into Electronics, Apparels and Fashion accessories. We have warehouse in North Carolina, Arizona and Michigan. Client closely works with Walmart and have plan to list their stock in NYSE in 2013. 

Procedure for sign up:
1. Send Company profile
2. MOU sign up with us
3. Client Rep & One person from our company visits your premises.
4. Audit report created by the client rep.
5. Within 10 days Video Conferencing with the client
6. As soon as the Video conference is done, from then within 48-72 hours you will sign  the SLA. (If you need time for recruitment can ask for that)
7. Training - Trainer from the client end would be here.
8. After the Training, One day test call session with LIVE customers
9. Advance release.

Commercials: Rs. 90,000 from enrollment and processing fee, 5 lacks upfront cost
2. Traveling and accommodation expenses of the client rep and us would be taken care by the center.
3. 50% From the advance in split payments.
4. 10% Royalty




2nd Project


Campaign: Australia Customer Chat Support.
Description: Center has to provide customer support for Aussies leading online retail shop. Center has to provide knowledge support to customers.
Payout: $4 per hour per system
Seats: 20 seats
Working Hours: 0500-1400 HRS IST
Working days: Monday to Saturday.
Payment Cycle & Mode: Fortnight and Bank Wire.
Client pay Fortnight advance payment before going live
Training: Will be for 6 days and 5 hours a day via Skype.
Urgent close up.
Total seats: 60

Procedure for sign up:
Send Company profile
MOU sign up with us
Client Rep & One person from our company visits your premises.
Audit report created by the client rep.
Within 3 working days SLA Sign up
As soon as the SLA is sign, from then within 48-72 hours you can start the training. (If you need time for recruitment can ask for that)
After the Training, One day test chat session with LIVE customers
Advance release.

Commercials:
1LK on MOU & 1LK on SLA
Traveling and accommodation expenses of the client rep and us would be taken care by the center.
40% From the advance
10% Royalty

emrollment and processing fee: Rs.90,000
1. 5Lac upfront cost
2. Traveling and accommodation expenses of the client rep and us would be taken care by the center.
3. 50% From the advance
4. 10% Royalty



INBOUND TELEMARKETING SERVICES


PROGRAM DESCRIPTION:

KEYPCDOCTOR will be offering Online technical Support services requiring a highly qualified service bureau to accept inbound calls from Customers, answer Product-related questions and complete KEYPCDOCTOR online technical Support.

CALL OBJECTIVE:
To service Customers using the KEYPCDOCTOR’s Toll-free Number for Customer and to complete Online Technical Support transaction.
The calls will be first handled by a VRU that will provide a brief explanation of the service and collect various pieces of information, including credit card information.
The calls will then be transferred to CSR where the transaction will be completed.

payout : 4$ per hour.
payout time : monthly
No adv payout.
Security : BG will be given by the client
BG should also be given by center to get the project

As a first step company profile and LOI needed.

Consultation charges:
Rs. 90,000 enrollment and processing fee.
One time 3 lacks upfront cost.




Inbound dell campaign

Type of Process:                   Inbound , customer care , query handling

Work Description:            Query Handling, Customer Care

Industry Vertical:             Dell on call guidance, Customer Care  and troubleshooting

Seats:                                   15 seats - 300 seats

Working days                   30 days ( 24* 7  but -  for first month only 8 * 7)

Payout:                                        $ 10 per hour / agent

Monthly Billing:                     $ 240   * 30 days  =  $ 7200
On Per Agent /  24*7

Monthly billing                   $ 3600 * 30 days  = $ 108000 On 24 * 7 Shift
ON 15 Agents 24*7

Location:                            Countrywide. Signup: With direct client can be done in 
                                            Vendors Place , London or Online

No of Centers:                         15 centers required

Contract:                                1 year extendable to 3 years

Training:                               Shall be provided by the client

Payment Cycle:                    Bi-Weekly in advance ( post-dated  15 days cheque in
                advance ).



Consultancy:                       Rs.90,000 from advance billing

                   Upfront cost: Rs. 5 lacks
           
                  30% from Adavance billing in split payments


1. SEATS REQUIRED: MINIMUM 15
2. SHIFT TIME: 8 HOURS MINIMUM WORKING
3. CONTRACT: 1 YEAR MINIMUM
4. QUALITY MATRIX: 90% C-SAT
5. SOFTWARE: PROVIDED BY US
6. TRAINING: 7 DAY TRAINING
8. TESTING CALL FLOW: 1 DAYS TESTING
9. SUPPORT: COMPLETE SUPPORT CALL, EMAIL AND CHAT
10. PAYMENT TERMS: Bi - WEEKLY;
11. PAYMENT PER AGENT: $ 7200  PER AGENT / PER MONTH
12. WORKING DAYS: 7 WORKING DAYS (MON- SUN)
14. CALL FLOW: 1500 CALLS PER DAY (MCV)
15.Royalty:12%

Data Dispatch/ Reports
1. All Call flow and rest calls would require to be dispatched by the EOD –
     without fail.
2. All reports as per norms to be sent out on daily, weekly and monthly basis.
3. Follow up reports to be entertained immediately on first priority basis.
4. Conclusion reports to be managed on daily basis along with requisite feedback     
     from stage 3 & stage 4.
5. Other reports to be followed as per norms.

The Center should have minimum 15 seats. Level 1 = 11 seats.,
Level 2 = 2 seats
Level 3 & Level 4 = 2

We require 50 Centers for this urgently; this would be done at 'TOP PRIORITY'.  
Contract for 1 year.
Cumulative payout monthly for the 'Project' is $ 108000  . Hence per seat payout for the Center is $ 7200 per month.
ALL WE REQUIRE ARE COMMITTED CENTERS WITH WILLINGNESS TO WORK HARD, HONESTLY AND DEDICATEDLY.

Documents required:
1.      Company Profile
2.      Articles and Memorandum of Association
3.      Director's profile along with senior Management profile (Heads of
        Technology, HR, Operations, Quality)
4.      Details of past and current experience in inbound, outbound (Domestic or International)




UK Banking Inbound Process


Minimum 50 Seats and max 200 Seats for one slot.
Project details as follows.
Centers can take minimum 50 and maximum 200
£ 16 /hr/agent
8hr login time/shift
1 team head for 25 agents
£ 1000/pm fixed pay for each team leader. Quality analyzer
2 persons for 50seats
Project manager -1
£ 1600/pm fixed pay
The other staff payments will not be taken care.
Monthly electricity, iplc bill, internet bill, cab expenses, cafeteria expenses will be covered by client. You have to produce proper invoice for it.
All the above payments will be given to you and you may fix any salary for your staffs.
You have to arrange accommodation for one quality analyzer from client office who will stay with you for 3 months. The bill will be paid by client; you just need to set his accommodation as he is new to country.
If the center has all the above qualities with good infrastructure, technical, and agents means they are eligible for this process
Advance amount of one month billing will be provided on the day of going alive.
Payments and Sign Up details:

Consultancy Charges: enrollment and processing fee: Rs. 90,000, and one time upfront cost of Rs. 15 lacks.
Please find the Bank Process Details. The charges the Contact Center with 3.72% of the annual payment needs to be paid as in charges to me once u receive the advance payment.
Royalty: - 12%
One month advance payout is there.
Centers are already running in Buckingham and Philippines.
Sign up will be with direct end client.
If you are ok for the terms please mail me your company documents.
PPT of your company profile, DOT license, Registration Certificate, STPI (optional), NASCOM (optional)
CENTER PICTURES and NETWORKING CHART
Briefing the center experience what they are in to and what all the process they runt.
(Imp point doesn’t give wrong information’s. Let us know genuinely what a experience you have if fresher also ok)

Face book Accounts Creation Process


Face book Accounts Creation Process Details

NATURE OF WORK: FACEBOOK ID CREATION
PAYOUT: 350$ for 1000ids with PVA
100$ for 1000ids without PVA
WORK: 1000 ID’S /Day
PAYOUT: First Biweekly then on every thousand accounts
PAYMENT MODE: PayPal/Western Union/Alert Pay/Money Booker's

These below requirements are must to approved the account
Have to make accounts with the foreign names (USA)
Use American city, state, zip code etc
Must put the picture but not of any celebrity, player, in short not any
famous person, tree, animal etc (put random picture of foreign citizen)
Use any id to make accounts (Hotmail, Yahoo, G mail)
Work load: No Targets. Create and Earn process.

Help full Links

Article Writing Process


Article Writing
(200 words 1$ initially then it will increase to 5$)
Write any of these subjects 


Adoption

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Architect


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Canadian Debt Settlement


New Campaign - Canadian Debt Settlement

We are looking forward to join hands with couple of more call centers to Generate Canadian Debt Settlement Leads. The call centers must have experienced agents and ready to start dialing asap.

Our Requirements, 
  • Presently operating centers
  • Experienced agents with fluent language skills (English)
  • Ten seats at the minimum
  • Leads should be exclusive
  • Predictive Dialer
Payment Cycle: Weekly
Calling Leads: Provided (Condition Apply)
Portal: Provided