INDIA DOMESTIC CLIENT INBOUND

INDIA DOMESTIC CLIENT INBOUND


Inbound: Customer Support

(Center need to provide customer support to Job seekers and employers)

Start with 10 seats pay @ Inr 20,000/- 22,000/-agent + incentives (RAMP UP OPTION AVAILABE ON LATER STAGE SUBJECT TO K LOAD AND QUALITY)

PRI Line and Helpline number will be provided by the company and the monthly cost for the PRI Line will be bear by the company. The client company is having a online portal providing both b2b and b2c services to companies and individuals like HR, online & offline advertising, help desk for various local and international products and services

[A] SCOPE OF SERVICE:

.    Center will be equaled to provide with Inbound Customer service to our existing and new customers.

•      It should be noted that we are looking for multiple Service Providers in pan India Basis
•      Service Provider will have to provide Call Center services for the calls which could originate from any part of the country.
•      Call Center must be operative on 24/7 for Inbound.

•      The call center operations (Includes telecom network, call center setup, agents, services etc.) shall have a minimum service uptime of 99.5 %.
•      The Service Provider must ensure Quality Assurance of the Service and must establish, implement and evaluate a Quality Assurance governance approach ensuring the provision of high quality, contemporary, safe and accountable Service. The Service Provider must ensure the proper governance of the Service in accordance with best practice.

[B] VOLUME:
•      Inbound Calls: An expected call per day initially is 180 calls per agent; however Service Provider should be able to handle higher volume in future.
•      No. of Seats: Initially, it should be started with a capacity of 50 Seats.
Note: The number of seats/languages could be periodically reviewed for scale down/enhanced if need be upto 25 %.
•      All the agents must know English and Hindi and the local language to answer call.

•      The Call Recordings for to be stored for 90 days.

•      The information including the query asked and the answer given shall be recorded in a database and shall be used for the purpose of preparing MIS reports.
•      Agents will also be required to take follow up action.

[C] WORK PERFORMANCE:
Performance of the work will be Offsite; Service provider needs to perform work in their own office premises. Work must be performed within the boundaries of India.

[D] ELIGIBILITY: Indian, Companies from anywhere in India can apply for this.

27 comments:

  1. Please send us a detail for this project on our mail id :umeedsoftwaresolutions@gmail.com

    ReplyDelete
  2. Dear sir pls send us this project details to mahesh.movingnode@gmail.com also your contact no

    ReplyDelete
  3. Hi,

    we are intrested in your process so kindly send me details where can i reach you and send you the companies profile and photographs.my Email ID is Chetan22002@yahoo.co.in.

    ReplyDelete
  4. Hi Could you please forward the details to cbhise@gmail.com

    ReplyDelete
  5. Dear client

    We are a call center running successfully from the past 3 years and we are looking from some fresh new inbound campaign to work on. Please send me the details at amit.dutta@mayajeesolutions.com
    many thanks,

    Amit dutta (Business developer)
    Mayajee technosoft solutions PVT. LTD.
    Skype: amit.dutt36
    Email: amit.dutta@mayajeesolutions.com
    contact: +918821052374
    website: www.mayajeesolutions.com

    ReplyDelete
  6. Dear client

    We are looking from some fresh new inbound campaign to work on. Please send me the complete process details at alan_1701@live.com or Skype: alan_1701, contact: +919893864539

    ReplyDelete
  7. Dear Sir/mam
    We are interested to start this process ,so please provide us more info about this.

    Thanking you.


    Best Regards-Gautam
    Contact-gautamkumaryadav1990@gmail.com

    ReplyDelete
  8. Dear Sir/mam
    We are interested to start this process ,so please provide us more info about this. that we can contact you.

    Thanking you.

    sabyasachi sen
    email:2ndsabyasachi@gmail.com
    ph:8537986004

    ReplyDelete
  9. For professional and qualified VA services, All call center services please visit www.virtusol.com or click Inbound Call Center Services

    ReplyDelete
  10. Dear Sir/Ma'am,

    Please provide us the complete details ab the same process,
    ASAP we get the details we contact you soon.

    We are highly interested for the same process.

    Waiting for positive rply from you.

    Thanks & Regards
    Ankit Saxena
    e-mail : 590522ankit@gmail.com
    Ph: +91-7415741605

    ReplyDelete
  11. Provide detailed information for this process.

    Aditya Sharma
    cell : 8290804010
    e-mail : ceo.globaldream@gmail.com
    skype : adi.sharmaceo

    ReplyDelete
  12. Dear Sir/Ma'am,

    Please provide us the complete details ab the same process,
    ASAP we get the details we contact you soon.

    We are highly interested for the same process.

    Waiting for positive rply from you.

    Thanks & Regards
    Raj pardeshi
    e-mail : becoolrk21@gmail.com
    Ph: +91-9175776704
    skype- raju.pardeshi2

    ReplyDelete
  13. Hi
    This is irfan Thange I have my own call center in mumbai in thane and in navi mumbai and i am looking for more details from you abt the sinning amt and the agreement plz reply

    Irfan Thange : winurdreams@gmail.com

    ReplyDelete
  14. Dear Sir,

    This is Prasad .Could you please send us the details of the project, We are in located in Hyderabad. email to cutemadhav@hotmail.com


    ReplyDelete
  15. please send me details at lakhwaniharesh134@gmail.com

    ReplyDelete
  16. plz send me all the details on sharma.awanish3@gmail.com we want to start is asp

    ReplyDelete
  17. hi iam intrested our office in india gujarat pls call us or email +918238501724 asiaoverseas6@gmail.com

    ReplyDelete
  18. Hi

    I would like to know in detail if you still have this process or any other inbound process.

    Our Website : www.godirectonline.com

    Mail me at : pooja@spentavision.com

    Rgds,
    Pooja Rao

    ReplyDelete
  19. Hi

    My name is N.vaibhav Business Development Manger of Dataopt solutions Hyderabad.

    I would like to know in detail if you still have this process or any other OUT/IN bound process.

    Our Website: www.dataoptsol.com

    Mail me at: nooguri.vaibhav89@gmail.com

    contact:8790790279

    Thanking You
    N.vaibhav

    ReplyDelete
  20. send me the detailed info to hitesh.spike@gmail.com waiting for your reply

    ReplyDelete
  21. kindly mail details to groupmjmarketing@gmail.com

    ReplyDelete
  22. please send me the details about this campaign on my email kdiwate007@gmail.com or you can reach me on skype kunal19876.Thanks

    ReplyDelete
  23. We are looking from some fresh new inbound campaign to work on. Please send me the complete process details at suni.mishra@arshinfo.com

    ReplyDelete
  24. We are looking from some fresh new inbound campaign to work on. Please send me the complete process details at sunil.mishra@arshinfo.com contact no 7738911661

    ReplyDelete
  25. Gteetings from Tripurainfo.com


    We are interested to work on this particular campaign and ready to start with 25 seats.

    Kindly send the project details at info.tripurainfo@gmail.com for further proceedings.

    Thanks and Regards
    Jayanta Debnath
    Editor & Managing Director
    Mob# +919436122741

    ReplyDelete
  26. Feel free to contact us, in case if you have requirement of International BPO processes.

    Thanks & Regards,
    Avni Pithva
    +91 7359944416
    Skype: avni.syphar

    ReplyDelete
  27. I am currently working in a BPO company(VOXDOC). As part of our company expansion we are seeking for inbound voice and non voice projects to work on.Do you have any projects to give us on outsourcing basis? Kindly reply.mail id:reshma.pradeep@voxdoc.in

    ReplyDelete