HOT INBOUND PROCESS

INBOUND CAMPAIGN DETAILS


1.) SAN. INBOUND CAMPAIGN DETAILS

High Rise Constructions - Inbound Calls
High Rise Constructions - Inbound Calls
CONTRACTS [OPEN] Handling Incoming Voice Calls
INDUSTRY High Rise Structural Constructions
AVERAGE CALL HANDLE TIME 720 seconds
TIME ZONE 1000HRS - 2000HRS (GMT+2)
AVERAGE CALL HANDLE TIME 100 calls 1000HRS - 1100HRS
(GMT+2)133 calls 1100HRS - 1200HRS
(GMT+2)126 calls 1200HRS - 1300HRS
(GMT+2)96 calls 1300HRS - 1400HRS
(GMT+2)92 calls 1400HRS - 1500HRS
(GMT+2)135 calls 1500HRS - 1600HRS
(GMT+2)100 calls 1600HRS - 1700HRS
(GMT+2)100 calls 1700HRS - 1800HRS
(GMT+2)109 calls 1800HRS - 1900HRS
(GMT+2)89 calls 1900HRS - 2000HRS
(GMT+2)CUSTOMERS - New clients of client
- Existing clients of client
- New employees of client
- Existing employee of client
SEATS [OPEN] 20 (For start-up)
DAILY BILLABLE HOURS 10 hours
PAYOUT $1960/seat/month (01 day - 30 day of the month)
WORK SCHEDULE 06 days/week
PAYMENT SCHEDULE Ever y 7th day
ELIGIBILITY To English speaking zones
DOCUMENTS REQUIRED - Company registration
- Technical chart
- Payment proof from existing client
- Bank account to receive payment from UK
PERIOD OF CONTRACT 11 months x 3 times extension
(33 months)TRAINING PATTERN Voice/video conference training
TRAINING PERIOD COMPENSATION Yes
(paid training)CLIENT VISIT TO CENTER Yes
(before going live)
VOIP RATES Client pays for it
CENTER MINIMUM CAPACITY 25 seats or more
DURATION FOR SIGNUP 5 days after the commission payment is paid
PAYMENT BANK Paid through Maxintel
MINIMUM SEATS FOR SIGNUP 20 seats
DATABASE Not required
(calls received by existing/ new customers)
REFERENCE Yes, client will introduce you to other centers during weekly performance reviews
NDA Will be provided after submitting the 'consent signup form'
SLA Will be provided by clients based on our recommendation
SIGNUP SECURITY Signup at our office, our office is operational at the same address since 04 February, 2004 SIGNUP TYPE Signing of contract at Luxembourg (or) through online application.

CONSULTATION CHARGES: U.S. $12,000 and one time enrollment and processing fee of $1,000.


2.) SAN. INBOUND CAMPAIGN DETAILS
Ocean Liner/Sea Cruise-Call Logging Project
Contract Synopsis
This work order is posted vide letter No.671/20IIL03, with the following objectives.
To provide back end support for all our divisions mentioned under the ‘Delegations’.
CONTRACT STATUS: Active    WORK ORDER: Inbound Customer Care
PERIOD OF CONTRACT: 36 Months DELEGATION: Ocean Liners, Sea-Cargo
Requirements: Calling Zone (Calling Zone Required Agents - USA, UK, Caribbean & Central America & Europe English 130)
Additional Information: Center needs to possess a capacity of 22seats which is compulsory during for initial sign-up. Center planning & execution of project should synchronize with procurement and transitioning. English is mandatory, with regional accent depending on the calling zones. IIL, will provide training relevant to commencing of business to the contracted company. This work order initially requires 08hours support. Calls will be routed from call termination point situated in Spain.
Signup Schedule: CONTRACT DOCUMENT VALIDATION - 72Hours, ACCOUNT CREATION & PORTAL ACCESS - 72Hours, SECURITY DEPOSIT – 72 Hours, COMPLETION OF SERVICE CONTRACT SIGNUP- 72Hours, TRAINING 2 Hours x 5 Days, COMMENCEMENT OF WORK - 72Hours
Financials; RATE PER HOUR: $17.8, CURRENCY EXCHANGE VALUE: http://www.xe.com, HOURS APPLICABLE PER 01 FTE: 08Hours, WORKING DAYS: 07Days x Period of contract, PAY FREQUENCY: Paid weekly(a week consisting of 7 full days), PAY CHANNEL: E Pay: Business Communication Channels, Live Chat: 1000HRS–1800HRS(local time), Phone: 1000HRS–1800HRS(local time), e Mail: 24 Hours(36–72 Hours of response time), Ticket System: 24Hours(36–72Hours of response time), Signup Process
1. FIRST SENT PROFILE & Slot confirmation 1000 USD
2. APPROVAL OF PROFILE FROM CLIENT
3. MOU CONTRACT SENT TO CENTER
4. CENTER SENT BACK MOU CONTRACT WITH ITS DETAILS OF THE CENTER
5. CENTER GETS SIGNED COPY OF CONTRACT WITH THE CLIENT
6. SLA - SLA SIGNED BY BOTH PARTIES
7. SCREENING OF AGENTS BY END CLIENT OR VENDOR
8. SCREENING REPORTS HARED WITH CENTER
9. TRAINING SCHEDULED
10. TRAINING STARTED
11. CENTER GOES LIVE
CONSULTATION CHARGES: U.S. $15,000 and one time enrollment and processing fee of $1,000.


1.) AI INBOUND – 50 SEAT – 2 SHIFT CAMPAIGN

We would like to present before you a great opportunity to work on Captive International Project. It’s an INBOUND Customer Support to customers worldwide who calls or contacts your call center for information and details of offers and rates.
INBOUND PROCESS OVERVIEW BELOW:
 KEY POINTS:
• Startup Capacity      :            Seats 50 seats Voice 20 Seats Non Voice.
• Expandable               :           After 24 Months or as per performance.
• Payment Cycle         :           Wired after every 15 Days.
• Advance                    :           50% of Billing Paid in advance in 3-5 working days after Live.
• Payment Holdback   :           Nil.
• Payment Mode         :           Wire Transfer Only.
• Payment Terms        :           On Login Hour Basis on Portal.
• Payout                      :           14 USD /Seat/Agent/Hour (Voice) & 12 USD Seat/Agent/hour (Chat 
                                                Support and email support )
• Center Payment       :           Center will be paid Only for Operational Hours Details in agreement
• Agent Per shift         :           70 Login (18 Hours Operational)
• Other Team Member:           3 TL, 2 QA
• Wire Charges           :           To be deducted from billing.
• Type of campaign     :           Inbound Only.
• Sales Target             :           Nil.
• Operational Hours    :           10 AM to 7.00 PM (PST), 6 Days a week.
• No Dialing Cost or Minutes Cost for Center.
CONSULTATION CHARGES:  U.S. $15,000 and one time enrollment and processing fee of $1,000.
REQUIREMENTS:
• Dialer needs to support Inbound Calls facility. (Predictive Hard Dialer Mandatory)
• Center Registered under DOT and STPI, ISO registration will be preferred.
• Male Female Ratio has to be has to be good minimum 8:2
• Prior Call center experienced (Outbound/Inbound) agents to dial only.
• All call needs to be recorded and stored in Dialer or ftp for minimum 6 Months.
• Agent Login Reports and Portal Reports to be generated on a daily basis.
• Live Date between.
STEPS TO GO LIVE:
1. Company Profile Selection.
2. NDA & SLA Sign UP.
3. Agents Online Screening.
4. Online Training.
5. Technical Set Up Testing.
6. Final Mock & Test Calling
7. GO LIVE
Commercials:
Discuss with the affiliate
a. Startup Capacity:  1st month it would be one shift for 9 hours, you get paid on total 9 hours, from the second month it would be 50 seats for voice in two shifts and 20 seats non voice in 2 shifts.
b. Payment Terms:  U will have a complete login for 9 hours and 18 hours respectively, yes it's on log in hours.
c. Centre Payment:     Center will be paid Only for Operational Hours (Details in Agreement). .
d. Agents per Shift:  Yes 1st month 50 one shift,  2nd month 70 in each shift
e. Operational Hours:  10 AM to 7.00 PM(PST), 6 Days a week AND the client will give us the timing of the second shift.
GENERAL OUTLINE OF THE AGREEMENT:
Hours of work are 9 hours a day (from Monday until Saturday), annually with at least one person available 24 hours including Bank and Festive Holidays for enquires and information.
Technical specifications:
1.    The Inbound dialer needs to support inbound call facility.
2.     The center predictive dialer must be able to receive 4-5 calls per hour.
3.    The dialer needs to be able to upload the Customer data.
4.    The down time should not be more than 5 minutes. If the down time is more than 5 minutes the client has the right to stop the process without giving any notice.



All the voice logs MUST be uploaded on the FTP server (provided by the client) within 24 hours. The file format for voice recordings must be in MP3 NOT VOX. File should be labelled: Date_First Name_ Last Name
Reports:
Process Manager is responsible for daily reports and weekly progress reports. Daily reports must be delivered at the end of the shift.
Reports sent daily:
1. Login hours of the agents, Team Leaders, Trainers and Process Manager: login/logout, hour, date for every agent, Team Leaders, Trainer and Process Manager.
2. Service Level Report: percentage of calls answered from the total number of incoming calls, average talking time, average handle time, average waiting time.
3. Daily access to the: silent monitoring, barging and real-time screening. This will give the possibility to access on-line all parameters regarding agents login report, agents available, waiting time, customers waiting, service level.
Reports sent weekly:
1. ASA report: The number of calls answered out of total calls, the number of calls dropped, the maximum wait time, the average wait time, the average talk duration, the average clerical duration, the % of calls dropped
2. Activity report: this report will present the activity regarding different parameters displayed in the below:
1.   No. of calls received
2.   No. of calls answered
3.   Average waiting time (sec)
4.   Average talk time (sec)
5.   No of calls answered < 10 sec
6.   No of calls answered < 30 sec
7.   No of calls answered < 60 sec
8.   No of calls answered < 90 sec
9.   No of calls answered >= 90 sec
10. No of calls answered < 2 min
11. No of calls abandoned < 10 sec
12. No of calls abandoned < 30 sec
13. No of calls abandoned < 60 sec
14. No of calls abandoned < 90 sec
15. No of calls abandoned >= 90 sec 
CALL-HANDLING REQUIREMENTS SERVICE LEVELS:
As long as “First Party” dictates the number of agents to be on duty handling
Incoming customer calls, “Second Party” will assume responsibility for managing
Service Levels. The agree upon target is 90 %of all calls will be answered by call centre
Within twenty (20) seconds. Out of 25-30 calls every Hour the call centre has to maintain at least 5% of conversion ratio.
CALL LENGTH:
The parties mutually anticipate an Average Actual Handling Time ("AAHT") of ten minutes Per Call. ABANDON RATE:
Call centre agrees that the abandon rate shall not exceed 2% Of total Inbound Calls,
measured daily.




1,) SA INBOUND 20 PLUS SEATS – 1 SHIFT CAMPAIGN - CAN DIAL EITHER IN USA OR IN UK OR ON BOTH COUNTRIES

KEY POINTS:

• Startup Capacity:                 Seats 20 seats, Two months call center will dial on outbound and 
                                               third month call center will dial on inbound process
• Expandable:                         After 11 Months or as per performance.
• Payment Cycle:                    Wired after every 15 Days as per SLA,
• Advance Payment:               None – will consider after dialing on inbound for 3 months.
• Payment Holdback:              Nil.
• Payment Mode:                    Wire Transfer and Pay pal
• Payment Terms:                   On Login Hour Basis on Portal.
• Payout:                                  $64/Sale on outbound and 10/hour on inbound.
• Center Payment:                   Center will be paid Only for Operational Hours.
• Agent Per shift:                      8 hr working shift.
• Wire Charges:                       To be deducted from billing.
• Type of campaign:                 Pure Inbound process after two months of dialing on outbound.
• Sales Target:                         10 quality sales for every 1- agents on out bound.
• Operational Hours:                 USA Or UK Shift timings.
• Incentives:                              3 laptops if the target is met with quality and $1,500 bonus.

CONSULTATION CHARGES:  $10,000 for both U.K and USA or CANADA shift and one time enrollment and processing fee of $1,000. If a call center chooses to dial only in one country than consultation charges will be $5,000 along with processing fee of $1,000.

NOTATION: Campaign will be outbound for the first two months paying $64/hr along with a target and it will turn into inbound the second month paying $10/hr for every productive seat allotted on the inbound process.

REQUIREMENTS:
• Dialer needs to support Inbound Calls facility. (Predictive Hard Dialer Mandatory)
• Center Registered under DOT and STPI, ISO registration will be preferred.
• Male Female Ratio has to be has to be good minimum 8:2 with background in I.T and technical
  support and call center experience is a must with good accent and communication skills.
• Prior Call center experienced (Outbound/Inbound) agents to dial only.
• All call needs to be recorded and stored in Dialer or ftp for minimum 6 Months.
• Agent Login Reports and Portal Reports to be generated on a daily basis.
• Live Date between.

STEPS TO GO LIVE:
1. Company Profile Selection.
2. NDA & SLA Sign UP.
3. Agents Online Screening.
4. Online Training.
5. Technical Set Up Testing.
6. Final Mock & Test Calling
7. GO LIVE




2.) SA INBOUND 20 PLUS SEATS – 1 SHIFT AUSTRALIAN CAMPAIGN

KEY POINTS:

• Startup Capacity:                 Seats 20 seats, Two months call center will dial on outbound and 
                                               third month call center will dial on inbound process
• Expandable:                         After 11 Months or as per performance.
• Payment Cycle:                    Wired after every 15 Days as per SLA,
• Advance Payment:               None – will consider after dialing on inbound for 3 months.
• Payment Holdback:              Nil.
• Payment Mode:                    Wire Transfer and Pay pal
• Payment Terms:                   On Login Hour Basis on Portal.
• Payout:                                  $100/Sale on outbound and $8/hour on inbound.
• Center Payment:                   Center will be paid Only for Operational Hours.
• Agent Per shift:                      8 hr working shift.
• Wire Charges:                       To be deducted from billing.
• Type of campaign:                 Pure Inbound process after two months of dialing on outbound.
• Sales Target:                         7 quality sales for every 1- agents on out bound.
• Operational Hours:                AUSTRALIAN Shift timings.

CONSULTATION CHARGES:  U.S. $3.000 and one time enrollment and processing fee of $1,000.

NOTATION: Campaign will be outbound for the first two months paying $100/Sale along with a target and it will turn into inbound the third month paying $8/hr for every productive seat allotted on the inbound process.

REQUIREMENTS:
• Dialer needs to support Inbound Calls facility. (Predictive Hard Dialer Mandatory)
• Center Registered under DOT and STPI, ISO registration will be preferred.
• Male Female Ratio has to be has to be good minimum 8:2 with background in I.T and technical
  support and call center experience is a must with good accent and communication skills.
• Prior Call center experienced (Outbound/Inbound) agents to dial only.
• All call needs to be recorded and stored in Dialer or ftp for minimum 6 Months.
• Agent Login Reports and Portal Reports to be generated on a daily basis.
• Live Date between.

 STEPS TO GO LIVE:1. Company Profile Selection.2. NDA & SLA Sign UP.3. Agents Online Screening. 4. Online Training.5. Technical Set Up Testing.6. Final Mock & Test Calling7. GO LIVE




AUSTRALIAN INBOUND

INBOUND TECHNICAL
Customer Base: Australia
Seats required: 20 (FTE) 10 Technical 10 Non Technical +3 (Project heads)
Time Zone: AUS
Project Operations: 365 Days 24/7
Payment Channels: Bank Transfer
Payment Frequency: Every 15 / 30 Days
Training & Support: Migration Training / ONSITE “Hands ON” Training
Payout: AUS 10 per/ Hour
Client Advance Pre-payment: Approx.  Aus  $ 50000
Client Advance Will Be Wired To The Center On The Day Of Technical Testing And Training ON - SITE. To Handle Incoming Calls From Existing Customers Experiencing Computer Related Problems.
In Order To Provide Basic or Technical Assistance
Online Assistance for Billing
Transfer And Escalate Calls If Irrelevant To The Queue.

Required Documents:
DOT
ROC
STPI
Last year Balance sheet
Service Tax Number
Consultation charges: Rs. 90,000 enrollment and processing fee, 10 lacks upfront, and than 15 lacks from billing, 18% royalty every month.



U.S. INBOUND SALES CAMPAIGN

Please find the US inbound campaign details below:

Campaign: US Inbound Sales Campaign. Center have to provide sales support to USA customers who are interested to purchase from our online retail. Center has to provide knowledge support to our customers. Center has to support for our new and existing customers.
Vertical: Retail Customer Base: USA from all 51 states.
Client will provide Toll Free number.
Payout: $8-12 per hour per seat and based on ACHT & FCR.
No. of Seats: 15
Advance Payment: One Month Full Advance Payment.
ACHT: 180-240 seconds. FCR: Client will reveal at the time of training.
Reporting: Center has to provide real time reports which is generated from your Dialer. Dialer: Any dialer which supports inbound calls.
Working Days & Hours: Monday to Saturday and 10 hours shift & 5 hours on Saturdays. Log in & Log out: 0800-1800 HRS PST. Saturdays 0900-1400 HRS PST.
Training: 8 days of LIVE training and 5 hours a day. Training will be provided from client side.
Technology: Internet line with at least 4mbps on Leased Line or IPLC/MPLS. Center must have hardware based Firewall in place. Client will provide IVR & CRM and center must provide two server at least with latest configuration. Servers for storing call recordings and another for IVR & Application storage. Any call center compatible headsets. Customer complaint should not rise more than 3%. All customers call must picked within 10 seconds from your agents.
Client force 100% SLA activation after 30 days of briefing.

Well the client is based in Delaware state of USA and into online retail and have customer base in USA, Canada and entering into Mexico and Brazil market in this year. Client annual turnover is $1.2 billion and into Electronics, Apparels and Fashion accessories. We have warehouse in North Carolina, Arizona and Michigan. Client closely works with Walmart and have plan to list their stock in NYSE in 2013. 

Procedure for sign up:
1. Send Company profile
2. MOU sign up with us
3. Client Rep & One person from our company visits your premises.
4. Audit report created by the client rep.
5. Within 10 days Video Conferencing with the client
6. As soon as the Video conference is done, from then within 48-72 hours you will sign  the SLA. (If you need time for recruitment can ask for that)
7. Training - Trainer from the client end would be here.
8. After the Training, One day test call session with LIVE customers
9. Advance release.

Commercials: Rs. 90,000 from enrollment and processing fee, 5 lacks upfront cost
2. Traveling and accommodation expenses of the client rep and us would be taken care by the center.
3. 50% From the advance in split payments.
4. 10% Royalty




2nd Project


Campaign: Australia Customer Chat Support.
Description: Center has to provide customer support for Aussies leading online retail shop. Center has to provide knowledge support to customers.
Payout: $4 per hour per system
Seats: 20 seats
Working Hours: 0500-1400 HRS IST
Working days: Monday to Saturday.
Payment Cycle & Mode: Fortnight and Bank Wire.
Client pay Fortnight advance payment before going live
Training: Will be for 6 days and 5 hours a day via Skype.
Urgent close up.
Total seats: 60

Procedure for sign up:
Send Company profile
MOU sign up with us
Client Rep & One person from our company visits your premises.
Audit report created by the client rep.
Within 3 working days SLA Sign up
As soon as the SLA is sign, from then within 48-72 hours you can start the training. (If you need time for recruitment can ask for that)
After the Training, One day test chat session with LIVE customers
Advance release.

Commercials:
1LK on MOU & 1LK on SLA
Traveling and accommodation expenses of the client rep and us would be taken care by the center.
40% From the advance
10% Royalty

emrollment and processing fee: Rs.90,000
1. 5Lac upfront cost
2. Traveling and accommodation expenses of the client rep and us would be taken care by the center.
3. 50% From the advance
4. 10% Royalty



INBOUND TELEMARKETING SERVICES


PROGRAM DESCRIPTION:

KEYPCDOCTOR will be offering Online technical Support services requiring a highly qualified service bureau to accept inbound calls from Customers, answer Product-related questions and complete KEYPCDOCTOR online technical Support.

CALL OBJECTIVE:
To service Customers using the KEYPCDOCTOR’s Toll-free Number for Customer and to complete Online Technical Support transaction.
The calls will be first handled by a VRU that will provide a brief explanation of the service and collect various pieces of information, including credit card information.
The calls will then be transferred to CSR where the transaction will be completed.

payout : 4$ per hour.
payout time : monthly
No adv payout.
Security : BG will be given by the client
BG should also be given by center to get the project

As a first step company profile and LOI needed.

Consultation charges:
Rs. 90,000 enrollment and processing fee.
One time 3 lacks upfront cost.




Inbound dell campaign

Type of Process:                   Inbound , customer care , query handling

Work Description:            Query Handling, Customer Care

Industry Vertical:             Dell on call guidance, Customer Care  and troubleshooting

Seats:                                   15 seats - 300 seats

Working days                   30 days ( 24* 7  but -  for first month only 8 * 7)

Payout:                                        $ 10 per hour / agent

Monthly Billing:                     $ 240   * 30 days  =  $ 7200
On Per Agent /  24*7

Monthly billing                   $ 3600 * 30 days  = $ 108000 On 24 * 7 Shift
ON 15 Agents 24*7

Location:                            Countrywide. Signup: With direct client can be done in 
                                            Vendors Place , London or Online

No of Centers:                         15 centers required

Contract:                                1 year extendable to 3 years

Training:                               Shall be provided by the client

Payment Cycle:                    Bi-Weekly in advance ( post-dated  15 days cheque in
                advance ).



Consultancy:                       Rs.90,000 from advance billing

                   Upfront cost: Rs. 5 lacks
           
                  30% from Adavance billing in split payments


1. SEATS REQUIRED: MINIMUM 15
2. SHIFT TIME: 8 HOURS MINIMUM WORKING
3. CONTRACT: 1 YEAR MINIMUM
4. QUALITY MATRIX: 90% C-SAT
5. SOFTWARE: PROVIDED BY US
6. TRAINING: 7 DAY TRAINING
8. TESTING CALL FLOW: 1 DAYS TESTING
9. SUPPORT: COMPLETE SUPPORT CALL, EMAIL AND CHAT
10. PAYMENT TERMS: Bi - WEEKLY;
11. PAYMENT PER AGENT: $ 7200  PER AGENT / PER MONTH
12. WORKING DAYS: 7 WORKING DAYS (MON- SUN)
14. CALL FLOW: 1500 CALLS PER DAY (MCV)
15.Royalty:12%

Data Dispatch/ Reports
1. All Call flow and rest calls would require to be dispatched by the EOD –
     without fail.
2. All reports as per norms to be sent out on daily, weekly and monthly basis.
3. Follow up reports to be entertained immediately on first priority basis.
4. Conclusion reports to be managed on daily basis along with requisite feedback     
     from stage 3 & stage 4.
5. Other reports to be followed as per norms.

The Center should have minimum 15 seats. Level 1 = 11 seats.,
Level 2 = 2 seats
Level 3 & Level 4 = 2

We require 50 Centers for this urgently; this would be done at 'TOP PRIORITY'.  
Contract for 1 year.
Cumulative payout monthly for the 'Project' is $ 108000  . Hence per seat payout for the Center is $ 7200 per month.
ALL WE REQUIRE ARE COMMITTED CENTERS WITH WILLINGNESS TO WORK HARD, HONESTLY AND DEDICATEDLY.

Documents required:
1.      Company Profile
2.      Articles and Memorandum of Association
3.      Director's profile along with senior Management profile (Heads of
        Technology, HR, Operations, Quality)
4.      Details of past and current experience in inbound, outbound (Domestic or International)




UK Banking Inbound Process


Minimum 50 Seats and max 200 Seats for one slot.
Project details as follows.
Centers can take minimum 50 and maximum 200
£ 16 /hr/agent
8hr login time/shift
1 team head for 25 agents
£ 1000/pm fixed pay for each team leader. Quality analyzer
2 persons for 50seats
Project manager -1
£ 1600/pm fixed pay
The other staff payments will not be taken care.
Monthly electricity, iplc bill, internet bill, cab expenses, cafeteria expenses will be covered by client. You have to produce proper invoice for it.
All the above payments will be given to you and you may fix any salary for your staffs.
You have to arrange accommodation for one quality analyzer from client office who will stay with you for 3 months. The bill will be paid by client; you just need to set his accommodation as he is new to country.
If the center has all the above qualities with good infrastructure, technical, and agents means they are eligible for this process
Advance amount of one month billing will be provided on the day of going alive.
Payments and Sign Up details:

Consultancy Charges: enrollment and processing fee: Rs. 90,000, and one time upfront cost of Rs. 15 lacks.
Please find the Bank Process Details. The charges the Contact Center with 3.72% of the annual payment needs to be paid as in charges to me once u receive the advance payment.
Royalty: - 12%
One month advance payout is there.
Centers are already running in Buckingham and Philippines.
Sign up will be with direct end client.
If you are ok for the terms please mail me your company documents.
PPT of your company profile, DOT license, Registration Certificate, STPI (optional), NASCOM (optional)
CENTER PICTURES and NETWORKING CHART
Briefing the center experience what they are in to and what all the process they runt.
(Imp point doesn’t give wrong information’s. Let us know genuinely what a experience you have if fresher also ok)

63 comments:

  1. This is really nice and interesting blog.I'm glad to know. I admire the time and effort you put into your blog and detailed information you offer.

    AimIT Software - SEO Company

    ReplyDelete
  2. Dear Clients/Consultants,

    We are a 200 seater BPO and looking for some best inbound and back-end projects however we won't appreciate any advance payments like upfront/security/software and ETC charges.

    Kindly keep above in mind and send us project details as we are also willing to work on revenue sharing models.

    Regards,
    Allen Carter.
    Sr. Business Development Manager.
    Tee Group of Companies.
    India: +91-(0)-8713918974.
    USA: +1-(0)-4259981537.
    tee.group@ymail.com

    ReplyDelete
  3. Dear sir ,
    we are 50 seater BPO in Lucknow. I am very much interested in your project. So kindly send me the details of the project at srivastavachetan007@gmail.com.

    REgards
    Chetan Srivastava
    B.P.C IT SOLUTIONS PVT LTD

    ReplyDelete
  4. Dear client

    We are a call center running successfully from the past 3 years and we are looking from some fresh new inbound campaign to work on. Please send me the details at amit.dutta@mayajeesolutions.com
    many thanks,

    Amit dutta (Business developer)
    Mayajee technosoft solutions PVT. LTD.
    Skype: amit.dutt36
    Email: amit.dutta@mayajeesolutions.com
    contact: +918821052374
    website: www.mayajeesolutions.com

    ReplyDelete
  5. Hi

    My name is Allwyn Currently working for a international call center as a team lead for a process called as First Data with 8 years experience in this industry, i do have many of my friends who are into the same field with good experience in every aspect or roll that you are looking for, We are ready to start up even with a short notice all it requires is your acceptance, We have no terms or conditions we have all that you may require. Please call or email as ASAP.

    Name: Allwyn Ronald
    Phone # 91-9663399557
    Email: allwyn.ronald@gmail.com

    ReplyDelete
  6. Please send me the complete details on my email address and let me know how to get this project signed. My email address is abhy.kumars@yahoo.co.in

    Also please share your contact details for further assistance.
    You may contact me on +91 9717236770

    ReplyDelete
  7. Hello,

    Greetings of the day,

    Your project sounds good for us, can you please provide us the project details, so that we can discussed about it asap, kindly mail us the details at :

    explore.sumeet@gmail.com

    ReplyDelete
  8. Hi ,

    Kindly provide your direct phone number as need to discuss about few processes.
    Or email your phone number along with process details

    Sandeep
    shawn@sptdesk.net

    ReplyDelete
  9. This comment has been removed by the author.

    ReplyDelete
  10. Hi,

    My name is Harshal Tari and I am representing YCUP Technology Pvt. Ltd. We are a 100 seater BPO located in Pune and looking for some best inbound and back-end projects.

    We are ready to pay deposit/consultation fee. Please call me to discuss further.

    Regards,

    Harshal Tari

    +91 9860178378
    harshal.tari@gmail.com

    ReplyDelete
    Replies
    1. I have send you mail regarding a australian process. Let me know if you wiling to take that. My mail will come with the name of R.K. Infotech. Kindly read and reply me if you are seriously need to start a International BPO

      Delete
  11. Hi,

    My Name is Gabriel Guzzari, working as Manager Operations located in Hyderabad/India, and now I am planning to start a new organization with 50 seats capacity. Ready to pay deposit/consultation charges. Looking only for Inbound voice process.

    Please feel free to discuss.

    Thanks and Regards,
    G Jermiah Gabriel
    +91-9966012623

    ReplyDelete
    Replies
    1. Contact #8220573165 or 9087076880

      Delete
    2. I have send you mail regarding a australian process. Let me know if you wiling to take that. My mail will come with the name of R.K. Infotech. Kindly read and reply me if you are seriously need to start a International BPO

      Delete
  12. Please mail me the details " guzzari.gabriel@gmail.com "

    ReplyDelete
  13. Mohd Basith Ali

    hi i am ready to pay for an inbound for USA and UK process
    contact me at jack.smith6800@gmail.com

    ReplyDelete
  14. Hi,
    Please send me the SAN. INBOUND CAMPAIGN all details. we have 25 seats for international process and we have the marine experience ...

    contact me @ 9811762053 / email id - neeraj@gits.net.in / skype-neerajgits

    ReplyDelete
    Replies
    1. I have send you mail regarding a australian process. Let me know if you wiling to take that. My mail will come with the name of R.K. Infotech. Kindly read and reply me if you are seriously need to start a International BPO

      Delete
  15. Hi, I have an international outbound BPO running in Delhi and I am interested in the Inbound Dell campaign. Please forward the details of this process on email - sakar.verma@yahoo.in or contact on - 09540011378 , 8527679952

    ReplyDelete
    Replies
    1. I have send you mail regarding a australian process. Let me know if you wiling to take that. My mail will come with the name of R.K. Infotech. Kindly read and reply me if you are seriously need to start a International BPO

      Delete
  16. Hi, my name is tinu. and am interested in international inbound process .... please send me the details of the project and requirements u needed.... email id: tinuantony@techie.com , contact me on +918891161012

    ReplyDelete
    Replies
    1. I have send you mail regarding a australian process. Let me know if you wiling to take that. My mail will come with the name of R.K. Infotech. Kindly read and reply me if you are seriously need to start a International BPO

      Delete
  17. HI this is Divyanshu Tripathi from Pune, interested in your projects mentioned above.So, can you please provide me your direct number via mail at divyanshu.tripathi@knovationteck.com or call me at 8421100513, so that we can have further discussion on the same.

    ReplyDelete
  18. Dear Sir, Plz Send me the available process details asap to my id eventorz2011@gmail.com thank you.

    ReplyDelete
  19. hi

    this is raghu ram from vizag. i have a 50 seater office. we are into this field from last 4 years. we are looking for some inbound projects. this is my contact numb 8121525519. raghuramvasadi09@gmail.com

    ReplyDelete
  20. Greetings to you.
    My name is Atul Massey. I have everthing that you need, get in touch with me on my email masseyexpress142@gmail.com and we can discuss the SLA and other necessary details to help you grow your business.

    ReplyDelete
    Replies
    1. I have send you mail regarding a australian process. Let me know if you wiling to take that. My mail will come with the name of R.K. Infotech. Kindly read and reply me if you are seriously need to start a International BPO

      Delete
    2. can you provide me the details@ kalprajanand@gmail.com

      Delete
  21. The International in Bound Process High Quality And Steady Growth Of its BPO Industry Makes India The World”s Favored Destination For BPO Project Services. For More Information

    ReplyDelete
  22. hi i am looking for one bpo inbound project. We are running outbound process .so please send me details about this project at lakhwaniharesh134@gmail.com. we have all doucumants which is require.

    ReplyDelete
  23. Send us project details on fheltony@gmail.com

    ReplyDelete
  24. Please send me the project details as well as your contact details on v-2sab@hotmail.com. Please reply ASAP. I am ready to start dialing within a week time. Please do not really ignore cause Im badly in need of projects.

    ReplyDelete
  25. We are a running BPO successfully from the past 3 years and we are looking from some fresh new inbound campaign to work on. Please send me the details at
    kaushal@bluorchid.in
    many thanks.

    ReplyDelete
  26. sir
    we are running 2 bpo call center successfully from past 3 yr and we need a inbound campaign can youplz help me?????????????????
    taps2112@gmail.com
    +919909057778

    ReplyDelete
  27. There are huge opportunities present in the inbound call center dialers and it has actually delivers a high amount of payments for the employees.

    ReplyDelete
  28. interested for projects
    mail on chhabra_enterprise@yahoo.com

    ReplyDelete
    Replies

    1. HI,
      Please come on Skype to know more about the process detail,my Skype id is anil.sharma1162

      Regards
      Anil

      Delete
  29. I interest in this project son send me details

    ReplyDelete
  30. We have outbound diabetic process,in which we are giving free device to check their Blood Sugarlevel.
    Just need to confirm their address, DOB, Medical Insurance company details and Close the call.

    V. Simple process
    Not a sales process,free sampling process
    Can generate approx 7-8 leads per day very easily
    Minimum agents-10
    Weekly payment
    Paypal accounts
    Data provided by client
    $10 per lead


    Project procurement fees-75k (Please dont even try to negotiate)

    Only genuine centers contact us
    No Fake Queries

    Thanks and regards
    Nikhil Chhabra
    9313311010
    Skype ID-Chhabra_enterprise

    ReplyDelete
    Replies
    1. Hi
      My self Raghu, we have a center in Hyderabad, Please send us more details about the process to raghuchowdary558@gmail.com

      Delete
    2. hey
      Mr. Nikhil Chhabra
      do you have this program still or it is out dated.

      Delete
  31. hello
    we have around 100 seats available for some good process of usa/uk/aus
    kindly get back to us
    contact -8298980752

    ReplyDelete
  32. This comment has been removed by the author.

    ReplyDelete
  33. This comment has been removed by the author.

    ReplyDelete
  34. This comment has been removed by the author.

    ReplyDelete
  35. Hi,
    I am interested in your process.
    kindly send me your deatils so we can take this forward.

    ReplyDelete
    Replies
    1. Please email your contact details or mail me at kevin1j6@gmail.com.

      Delete

    2. HI,
      Please come on Skype to know more about the process detail,my Skype id is anil.sharma1162

      Regards
      Anil

      Delete
  36. This comment has been removed by the author.

    ReplyDelete
  37. Hi
    My self Raghu, we have a center in Hyderabad, Please send us more details about the process to raghuchowdary558@gmail.com

    ReplyDelete

  38. HI,
    Please come on Skype to know more about the process detail,my Skype id is anil.sharma1162

    Regards
    Anil

    ReplyDelete
  39. Hi,
    I am interested in the projects. Please get in touch with me. Skype krishnan.me4u
    Thanks.

    ReplyDelete
    Replies
    1. guys plz don't believe this nonsense ,these projects are 100% fake

      Delete
  40. guys plz don't believe this nonsense ,these projects are 100% fake

    ReplyDelete
  41. Hello centers, Looking for an experienced Center from Delhi/NCR for an Inbound project for 200 Seats. for further details please contact .Skype : zeeshan.alamtech(Primary Contact)
    Note : BDM's Please excuse us .

    ReplyDelete
  42. Hello,

    We have ready setup with agent, we are looking for Inbound / Outbound Calling Process.

    Setup details are :-

    1) Seat With Agents : 50
    2) High Speed Internet Connection
    3) Experience Teams with Team Leader.
    4) Prime Location :Navi Mumbai

    please Mention below Required Details :-

    1) Type : Inbound / Outbound
    2) Data, Dialer, VOIP details.
    3) Process details with demo or training if required.
    4) Terms of Payment.
    5) Documentation.

    Regards,
    Padmaj Patil
    JKnotch Business Solutions LLP
    Email: padmaj.patil@jknotch.com
    Mobile: +91 9916202861

    Reply


    ReplyDelete
  43. Feel free to contact us, in case if you have requirement of International BPO processes.

    Thanks & Regards,
    Avni Pithva
    +91 7359944416
    Skype: avni.syphar

    ReplyDelete
  44. We have infrastructure and man power and looking for some best inbound and back-end projects however we won't appreciate any advance payments like upfront/security/software and ETC charges.

    Kindly keep above in mind and send us project details as we are also willing to work on revenue sharing models.

    Siva
    bridgeplacement2007@gmail.com

    ReplyDelete
  45. Golden Yacht Call Center is located in Amman - Jordan with 200 seats.
    Please send details at : executive-manager@goldenyachtcc.com

    ReplyDelete
  46. I definitely think that this should be well thought out and done in a smart way, it is important to get out there and market your business.

    This is a great information and examples, thanks for sharing!


    24x7direct Outbound contact centre

    ReplyDelete

  47. Hi,

    Here are the information that you asked for.

    It's a Tele-marketing campaign where in we receive part request from over 200 clients in a day. We match the exact part which will be in a Grade A condition and an OEM part from our various Junk yards what our clients are looking for and we place an order online on behalf of the clients. We use the credit card services to charge the customer for placing an order with us. the charge includes, the cost of the part, shipping charges inclusive of all tax.

    As of now we do not have a storefront, we would have it very soon in Florida, but as of now the customers are contacting us through an E-mail or via dedicated telephone line.

    We are retailers who deal with only Grade A OEM auto parts which comes with 30 days of standard warranty.

    Yes, we do have a contract with the customers for 30 days of standard warranty, with the following terms and condition:

    Refund and replacement warranty: In any case if the customer is not happy or satisfied with the delivered product or if the sent product is not in a Grade A condition, the customer has the right to either to ask for a replacement or demand a refund provided the customer has a valid reason. 4

    In case of a replacement or a refund, it would take a minimum of 15 to 20 days to either send the replacement or issue a refund.

    In case of a replacement or a refund, customer has to intimate via E-mail within 30 days from the time of receiving the product.

    At any point of time after receiving the product if the customer questions the identity of the product, then we shall provide with necessary call recordings of the conversation with the customer to support our claim.

    We shall not take responsibility for any erroneous information provided by the customer while placing an order (like wrong shipping address, incorrect part information etc).

    We are a third party contact center that matches the customers requirement by contacting various Vendors.

    The parts are shipped from the vendor's end through logistics within the time frame of 8 to 10 business days.

    Please revert back for any clarification.

    Thanks & Regards
    Kevin Carter
    Mobile#: 8248622234 or 8220573165
    Email id: kevin1j6@gmail.com

    ReplyDelete
  48. please send me us more information at
    vc.businessplus@gmail.com
    Thank you

    ReplyDelete
  49. Domestic Bank - KYC Telephonic Verification Process

    1. Rs 24,000 seat/month
    2. Bank Loan Application KYC Telephonic Verification Process
    3. Need Domestic Tele Callers (20-30 agents minimum)
    4. Immediate Training & Go Live
    5. All Data Given by Bank's Authorized KYC Verification Agency
    6. Monthly Payment Cycle (30+15)
    7. Very Limited Slots, 22+11 Months Contract
    8. Hindi, English and Regional Languages Speaking Agents required.
    9. Consultation Charges Applicable
    10. Contact ONLY for Sign Up.This is all the information you'll get until you send your center profile with LOI.
    11. EMD refundable amount of 1.5 lakh in the form of DD payable to the bank is applicable for security deposit, 6th month refundable.
    12. Reference center available


    This particular project has been verified and available to win the contract with a private bank direct signup. Contract offers vendorship and sla to the business centers. Three years contract.

    An EMD amount of 1.5 lakh has to be submitted in the form of DD payable to the Bank during SLA signup in the Bank premises, EMD will be refunded on the completion of 6 months.

    5 lakh one time procurement charge is applicable, during the NDA 1 lakh to be paid and rest after SLA signup with the Bank.

    Minimum 20 seats, regional, english and hindi languages are must

    Score of work: Dialing KYC application forms related to your state/zone, Rs. 24,000/ month fixed billing for each seat. Targets are not particular, performing KYC with better conversion is the priority to the Bank officials.

    To understand the operations and commercials a reference center (Maharashtra) visit can be organised based on request.

    Only one slot for each state, few states are not applicable due to pre-booking by other centers. Kindly reply with your interest level by attaching business profile.

    NDA signup and letter of interest is required to share more information on this project

    If you are interested to proceed further, kindly submit the below listed documents to receive the NDA copy and contact me at the earliest.

    Company registration copy, Rent/Lease agreement, recent electricity bill, directors profile, Letter of interest, center infra pics along with one of the director's.


    Best,
    Imran
    9980620121
    Liimra@gmail.com

    ReplyDelete